Released on: January 22, 2008, 4:31 am

Press Release Author: Shally

Industry: Consumer Services

Press Release Summary: As a result, a fifth of users admitted receiving bills for
more than they expected.
\"People should check their monthly bill regularly,\" said Rob Barnes,
Moneysupermarket\'s head of mobiles.


Press Release Body: Mobile phone market is booming at unprecedented rate. But due to
confusion about phone tariff, cell phone users could be wasting £8bn a year,
according to Money market survey.
One of the biggest problems is a lack of awareness of contract details, and about
how people use their phones in practice, Moneysupermarket said.

One in seven customers questioned did not know how many free minutes they have,
while one in six was unsure how many texts were included. A similar proportion could
not say what they paid for their monthly line rental.

As a result, a fifth of users admitted receiving bills for more than they expected.
\"People should check their monthly bill regularly,\" said Rob Barnes,
Moneysupermarket\'s head of mobiles.

\"The reason mobile phone operators can offer such good contract deals is by charging
customers for additional services,\" he added.

He urged consumers to read through their phone contract and make sure they
understand the cost of any extra calls or text messages.

\"If they\'re using up all their allowance it\'s worth considering a move to a
different tariff with more inclusive minutes and texts - it could save a lot of
money in the long run,\" he added.

Moneysupermarket said users often do not know how many minutes or texts are included
in their monthly package, or how many they actually use.
This leaves them prone to incurring extra charges, which could add up to £130 each
per year.




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